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Palma Tree Services Privacy Policy
Introduction
At Palma Tree Services ('Company', 'we', 'our', or 'us'), we value your privacy and are committed to
protecting your personal information. This Privacy Policy explains how we collect, use, and protect
information when you communicate with us, including through phone calls, SMS/text messaging,
email, our website, and other services.
Information We Collect
• Full name
• Phone number
• Email address
• Property address
• Service request details
• Photos or videos related to tree service requests
• Communication preferences
• SMS consent records
• Messaging history
• Any other information voluntarily provided by you
How We Collect Information
We may collect information directly from you when you call us, send text messages, complete
forms, request estimates, schedule services, or communicate with our office. We may also collect
information automatically through our website, communication systems, and customer
management platforms.
How We Use Your Information
We use your information to provide estimates and tree services, schedule appointments, send
updates and reminders, respond to customer inquiries, send invoices and proposals, improve
customer service, and operate our business efficiently.
SMS/Text Messaging Policy
Palma Tree Services only sends SMS/text messages to customers who have provided prior
express consent to receive such communications.
SMS Opt-In and Consent
Customers may opt in to receive SMS messages through one of the following methods:
• Completing a contact form on our website and selecting the checkbox authorizing SMS
communications.
• Requesting an estimate, proposal, or service and providing consent to receive text messages.
• Verbally providing consent during a phone conversation with a Palma Tree Services
representative.
• Initiating a text message conversation with Palma Tree Services and agreeing to receive
communications related to requested services.
By providing your phone number and expressly consenting through one of the methods described
above, you agree to receive SMS/text messages regarding estimates, appointments, scheduling
updates, project updates, service reminders, billing notifications, customer support, and other
communications related to services you have requested.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
Message frequency may vary depending on the services requested and customer interactions.
Message and data rates may apply according to your mobile carrier's plan.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at
407-782-5751.
SMS Consent Records
Palma Tree Services maintains records of customer consent, including the date, time, method of
opt-in, and associated contact information when required by applicable laws, regulations, and
carrier requirements.
Protection of SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes.
Use and Disclosure of Personal Data
Consumer personal data, including phone numbers and SMS consent, is used only when strictly
necessary to provide services and comply with applicable legal requirements.
No Transfer to External Organizations
Your data will not be transferred to external organizations. Consumer personal data, including
phone numbers and SMS consent, is not shared or disclosed to third parties except when strictly
necessary to provide the service or when required by law.
Information Sharing
Palma Tree Services does not sell, rent, or share your personal information, phone number, or SMS
consent data with third parties or affiliates for marketing or promotional purposes.
SMS consent is not shared with third parties or affiliates for marketing purposes. No mobile
information will be shared with third parties or affiliates for marketing or promotional purposes. All
categories above exclude text messaging originator opt-in data and consent; this information will
not be shared with any third parties.
We may share information only with service providers assisting our operations, software and
communication platforms, legal authorities when required by law, or insurance/compliance
purposes when necessary.
Data Protection
We take reasonable measures to protect your information against unauthorized access, misuse, or
disclosure. However, no electronic communication or storage system can be guaranteed to be
100% secure.
Your Rights
You may request access to your information, correction of inaccurate information, removal of your
contact information, or opt out of future communications.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the
updated effective date.
Contact Information
Palma Tree Services
Winter Garden, Florida
Phone: 407-782-5751
Email: info@palmatreeservices.com
Website: palmatreeservices.com
For SMS support, reply HELP to any message.